Privacy policy

Privacy Policy – Wreaths by Raquel

Wreaths by Raquel operates this online store and provides all related services, features, content, and tools (“Services”). Our store is powered by Shopify, which helps us operate and deliver our Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or interact with us. By using our Services, you agree to the practices described in this policy.

1. Personal Information We Collect

We may collect the following types of personal information, depending on how you interact with our website:

Contact Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

Payment & Transaction Information

  • Payment card details (processed securely by Shopify or payment partners; we do not store card numbers)

  • Purchase history

  • Order details, returns, and refunds

Account Information

  • Username, password, and preferences (if you create an account)

Device & Usage Information

  • IP address

  • Browser type

  • Device details

  • Pages viewed and actions taken on our website

  • Cookies and tracking data

Communications

  • Emails, messages, or information you send to us directly

2. How We Collect Personal Information

We collect personal information from:

  • You directly (when placing an order, contacting us, creating an account)

  • Your device automatically via cookies and similar technology

  • Shopify, which powers our online store

  • Service providers, such as payment processors and shipping carriers

3. How We Use Your Information

We use your personal information to:

Provide & Operate the Store

  • Process and fulfill orders

  • Manage payments

  • Ship purchases

  • Handle returns and customer support

  • Personalize your experience

Improve Our Services

  • Analyze website activity

  • Enhance store performance and features

Marketing & Communications

  • Send promotional emails (you can unsubscribe anytime)

  • Show personalized offers or ads

Security & Fraud Prevention

  • Verify accounts

  • Detect and prevent fraudulent activity

  • Protect the integrity of our store

Legal Compliance

  • Respond to legal requests

  • Maintain business records

4. How We Share Personal Information

We may share your information with:

Shopify

Our store platform processes your personal information to power our website, payments, order fulfillment, and analytics.

Learn more:
https://www.shopify.com/legal/privacy

Service Providers

  • Payment processors

  • Shipping carriers

  • Customer support tools

  • Marketing or analytics partners

These providers only use your information as needed to perform their services.

Business Partners

For marketing or advertising purposes (where legally permitted).

Legal or Safety Reasons

We may disclose information if required by law or to protect our rights, users, or the public.

5. Cookies & Tracking

We use cookies to:

  • Keep your cart active

  • Remember your preferences

  • Analyze website traffic

  • Personalize ads (where permitted)

You may adjust cookie settings in your browser.

6. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in your region.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Request deletion

  • Correct inaccurate information

  • Request a copy of your data

  • Opt out of targeted advertising

To exercise these rights, contact us at:
📩 wreathsbyraquel@gmail.com

Shopify also provides tools for managing privacy rights:
https://privacy.shopify.com/

We may require identity verification before fulfilling requests.

8. Data Retention

We keep personal information only as long as necessary to:

  • Complete orders

  • Provide Services

  • Meet legal obligations

  • Resolve disputes

9. International Transfers

Your information may be processed or stored outside your country. Shopify uses approved protections for international data transfers.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a new "Last Updated" date.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, contact us:

📩 wreathsbyraquel@gmail.com
📍 Wreaths by Raquel
606 Ranier Lane
Round Rock, TX 78665
United States